Voluntary Recall Details & FAQ

A Message from the Founder Regarding the Voluntary Recall of Natreve Vegan Protein Powder French Vanilla Wafer Sundae Flavor (US Only)

To our valued community,

Recently we were made aware of an unfortunate incident that occurred due to an external manufacturing production error. 

For this reason, we've issued a voluntary recall of specific batches of our Vegan Protein Powder French Vanilla Wafer Sundae Flavor, because it contains trace amounts of undeclared milk. People with an allergy or severe sensitivity to milk risk serious allergic reactions if they consume these products.

This incident was isolated to the following 2 batches, sold in the US only: Lot Code 46359 and 46360.

For more information about the recall, please see the official FDA notice.  

We take quality and food safety seriously, and though this was an unforeseen and isolated situation, we are taking escalated measures and working closely with our contract manufacturer to prevent this from happening again. As a young brand, we are constantly faced with challenges and setbacks, but the mistakes that hurt the most are the ones that disappoint your community of partners, employees and customers. 

Rest assured, we took immediate action and within 72 hours, we have:

  • Reported the issue to the FDA to receive appropriate steps to protect our consumers.
  • Executed an investigation with our external manufacturer and identified root cause.
  • Traced impacted inventory and quarantined affected inventory within our warehouse.
  • Issued notification letters to retail partners with instructions on recall and disposal.

There will be more to do over the coming weeks, and we know it may take time to win back your trust – but we are dedicated and committed to doing so.

We are a 2-year-old company focused on uplifting our consumers, community and planet. This is not a proud moment but we believe in being open and honest with our community. We will take this opportunity to do better and put additional checks and balances in place to ensure this never happens again.

We exist to improve your wellbeing and are committed to building a brand that you are proud to support and trust.


Yours Truly,

Roland Radu
Founder/ President



I heard there is a recall on the French Vanilla Wafer Sundae Vegan Protein Powder. I purchased this product and am concerned it's not safe to consume.

How did this happen?

How do I find out if my product is impacted?

I purchased one of the affected lots, what do I do now?

How can I get a refund?

Are there any other products impacted?

I had an adverse reaction (allergy, medical event, etc.) after consuming your products.