FAQ
Have questions? We have the answers. If you cannot find what you are looking for, feel free to reach out to us directly.
SHIPPING & RETURNS
WHAT IS YOUR RETURN POLICY?
If you aren’t satisfied with your product please email us at hello@natreve.com with your LOT code, expiration date, and product information including the product name and flavor, indicating the reason you’re not happy. We want to help and review all requests on a case-by-case basis in order to determine whether a return or exchange is appropriate.
WHERE DO YOU SHIP TO?
We want people everywhere to enjoy our products, unfortunately we do not ship internationally at this time.
Please note that Natreve Ltd is not responsible for duty, tariffs, taxes and other fees incurred for orders shipped to destinations outside of North America.
We use the top couriers to keep shipping cost affordable for you. Please note that shipping estimates for parcel arrival dates are approximations, not guarantees. Natreve Ltd assumes no responsibility for delayed or lost shipments.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery and shipment times will vary depending upon country. In general, we provide the following estimates:
- Within Continental USA: 2 to 4 business days
- Outside North America: min 15 business days. If you require your shipment earlier, expedited shipping is available for some countries and additional charges will apply.
HOW MUCH DOES SHIPPING COST?
Shipping cost varies as its based on weight
DO YOU OFFER FREE SHIPPING?
Our minimum for free shipping is $50.
I WANT TO TALK TO SOMEONE.
If you have a question, compliment or complaint, please email us at hello@natreve.com
OUR PRODUCTS & INGREDIENTS
CAN I TRY A SAMPLE?
Good news! You can find samples of select Natreve products on https://www.sampler.io/
WHERE IS YOUR PRODUCT MADE?
All our products are manufactured in USA.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
24-36 months from production on most items.
For best quality, please consume each product before the “BEST BY” date noted on the product label.
ARE YOUR PRODUCTS GLUTEN-FREE?
All our products are 100% certified gluten-free.
ARE YOUR PRODUCTS VEGAN-FRIENDLY?
All products in our vegan collection and wellness products are free of any animal-sourced ingredients.
DO YOUR PRODUCTS CONTAIN COMMON ALLERGENS LIKE MILK, WHEAT, FISH, OR NUTS?
Natreve products are produced in a co-manufacturing facility. Our co-manufacturer operates in accordance with the latest Good Manufacturing Practice (CGMP) regulations and any required allergen statements are listed on each product, as required.For example, Natreve Vegan Protein in Peanut Butter Parfait flavor includes the allergen statement that the product contains coconut and peanut. If you have specific questions about a specific product and flavor, we recommend reviewing the label and consulting with your health care practitioner prior to use. If you have any questions, feel free to email us at hello@natreve.com.
